Herndon's 'Count ON Us' Service Initiative Launched Monday
Initiative implements new service standards for all employees.
The Town of Herndon launched its new customer service initiative, "Count ON Us," on Monday afternoon. The initiative is designed to enhance the town's service to residents, businesses and others who interact with town government and services. "Count ON Us" is also designed to incorporate the town's new brand. The initiative implements new service standards for all employees, whether they're interacting with customers in person, over the phone or by email. “Our aim through the ‘Count ON Us’ customer service initiative is to transform ordinary acts of service into extraordinary opportunities to make those who interact with the town feel valued,” said Town Manager Arthur Anselene in a press release. “The importance of a smile, friendly …
Susan and Kyle Alger
7:35 am on Tuesday, January 15, 2013
Town employees have always provided exemplary customer service. They are polite, friendly, and quick to respond. They go the extra mile to do things right and help in any way they can. They make Herndon a great place to live. This new initiative is just icing on the cake. Hats off to our town employees! more ›