Mellow Mushroom and Parking

We planned to go to Mellow Mushroom for lunch today. Upon arrival, it was apparent there was a parking issue. The shopping center nearby obviously does not appreciate MM's presence and makes it clear that MM's customers cannot park in their lot - or pay the price for doing so. The price is to get towed by Battlefield Towing and have the joys of tracking your car down and then paying to get it out. We watched approx 5 cars get towed (including one whose owner didn't even go to MM) in a 30-45 minute span.
MM's parking is clearly marked with an MM painted on each spot. However, there is not nearly enough of these spots to accommodate their customer number at any given time. I do not remember any of these issues when Fuddruckers was there so I am not sure why it is an issue now.
Anyway, we went to a nearby restaurant instead to avoid getting towed. That experience was not a good one either. It was apparent that Luciano's either was actively helping get people towed or at the least, relishing in watching it happen. As a person in our party said, "It's a pizza war!"
Our waitress at Luciano's was rude as well. Two in our party had already ordered and she was waiting on the 3rd. Her patience ran out after 30 seconds and she said, "Are you ready to order or should I come back? I have other tables to wait on besides this one." whoa.
So, the point of this post is... I cannot wait to try out Mellow Mushroom (I've been to one in NC) but I will have to go when parking is not an issue. The other point is, I will NEVER visit Luciano's again... or give business to that shopping center. It is sad that they have SO MANY empty parking spots yet they are unwilling to reach out to their new neighbor (MM) and share their parking lot. MM's customers would potentially patronize the other businesses in that center before or after eating their meal; however, they are not going to do that if their car gets towed.
I would hope that the town of Herndon would work together with these businesses to provide a harmonious atmosphere for everyone. I would think that everyone who is getting their cars towed will not be back any time soon. It is bad business for everyone all around.